The Adecco Group is rolling out Salesforce’s Agentforce Coworker throughout greater than 40 nations following a pilot within the UK and France, the staffing group announced on September 15. The group mentioned the rollout brings agentic AI into the each day workflows of 27,000 workers.
Agentforce Coworker is Salesforce’s AI assistant for enterprise workers. In accordance with the Adecco Group, it’s constructed into the Salesforce platform, runs on Anthropic’s Claude, and helps gross sales and recruitment work, together with engagement with shoppers and candidates.
What Agentforce Coworker does for Adecco Group workers
The group mentioned Agentforce Coworker provides workers a single entry level to information, methods and organisational information that beforehand sat throughout dozens of instruments. In accordance with the group, gross sales workers and recruiters can use it to search out precedence prospects, put together gross sales briefs, enrich prospect information and test lead standing throughout groups. Recruiters may choose candidates and launch the pre-screening, recruiter or onboarding brokers.
The instrument may also draw on context from greater than 2.5 million agent-candidate interactions recorded since April 2025, the group mentioned.
Adecco Group CEO Denis Machuel mentioned the rollout provides the group’s groups a single interface holding candidate historical past and consumer context on the level the place human judgment issues most. He pointed to the pilot as proof of uptake. “Our pilot confirmed sturdy adoption in a matter of days,” he mentioned. The September assertion didn’t embody utilization or productiveness figures from the UK and France pilot.
Constructed on a licence signed in March
The Agentforce Coworker rollout follows a multi-year settlement the Adecco Group signed with Salesforce in March, operating by way of 2027, for limitless international entry to Agentforce 360. The group famous that the “limitless” entry is topic to the phrases of its Agentic Enterprise License Settlement. On the time, the group mentioned the settlement supported its goal for greater than half of Adecco revenues to be powered by agentic AI by the top of 2026.
In its September assertion, the group mentioned it has already deployed agentic AI throughout recruitment workflows in ten nations, which it mentioned characterize 50% of Adecco enterprise revenues. The assertion doesn’t specify whether or not that refers to group income or to the Adecco enterprise unit, which operates alongside the group’s Akkodis and LHH items.
Within the UK, the place Adecco had deployed Agentforce 360 brokers in components of its recruitment course of, the group reported in March that the brokers had helped generate 15% time financial savings, together with shorter time-to-fill, larger fill charges and decrease cost-to-serve. The March assertion referred to roughly 27,000 recruiters, whereas the September assertion describes the 27,000 folks lined by the rollout as workers.
Figures shared on the Dreamforce stage
Talking on the Dreamforce 2026 keynote in San Francisco, Machuel mentioned recruiters have saved 35% to 40% of their time by way of agentic AI, CX Today reported. He additionally mentioned the enterprise has positioned 20,000 extra folks up to now this yr, which he attributed to raised conversations. CX At the moment famous that these are company-provided figures that haven’t been independently verified.
CX At the moment additionally reported that the group has dealt with 2.6 million agent interactions this yr, whereas the group’s September assertion cites greater than 2.5 million since April 2025. The 2 figures cowl completely different intervals, and neither supply explains how interactions are counted.
The group additionally demonstrated Ada, its recruiting voice agent constructed on Agentforce Voice. In accordance with CX At the moment, a caller within the demo realized why their software was paused, gave a brand new certification quantity, had it verified and noticed the applying up to date throughout the name.
Machuel described the group’s method as deploying AI alongside its folks slightly than imposing it on them. “AI needed to occur with folks and to not folks,” he mentioned throughout the keynote, as reported by CX At the moment.
The group’s September assertion doesn’t set a timeline for finishing the 40-country rollout. In March, the group mentioned its subsequent section would add extra brokers within the UK and increase implementation in France and different key markets. It will additionally lengthen agentic functionality throughout its nearshore and offshore hubs in India, Poland, Mexico and Morocco.
(Picture credit score: Salesforce / Dreamforce 2026 keynote (screengrab))
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